I have a billing error, how do I update my billing details?

You can update your billing details from within the Nerva app. Please note that updating billing details will take some time to be reflected on the app.

1. Open the Nerva app.
2. Tap the list icon on the top right corner of the Today/Home screen.
3. Tap the settings icon on the top right corner of the Progress screen.
4. Tap Subscription.
5. Tap the Update billing information button. 
6. If you started the trial/subscription via the website (Stripe), then you will be taken to Stripe’s customer portal. Otherwise, you will be taken to your device’s Payment Methods screen.
7. For Stripe payments - Tap Add payment method. Follow the instructions.
8. For Apple payments - Tap the default payment method, then change the payment details on the next screen. Alternatively, add a new payment method from the payment methods screen. For more detailed instructions, go to https://support.apple.com/en-us/HT201266. 
9. For Google payments - Tap update for the existing payment method, or add a new payment method. For more detailed instructions, go to https://support.google.com/googleplay/answer/4646404.