Refund policy & Money-back guarantee

We believe in our program and know if you give Nerva a chance, you won't regret it. That's why we offer a 42-day policy with a money-back guarantee and will provide you a full refund during the course of your program, provided that:

• You have given the program a real try and listened to at least 7 sessions; and
• You started your trial through the Web or Google Play Store

If you purchased through our website (assessment.nervaibs.com) or Google Play Store: Please reach out to our Support team or through our in-app chat for assistance. 

Please note, only one payment can be refunded, with no partial refunds available.

If you purchased through the iTunes App Store: Apple handles all billing for in-app purchases made on iOS devices. Customers who subscribed to Nerva through iTunes will need to reach out to Apple directly with any refund requests. They are typically able to honor all refund requests within 30 days of the purchase date (but it's at their discretion).

You can contact iTunes Customer Support directly at https://getsupport.apple.com/.